Business Before Politics

Almost daily, we hear of  public figures getting into trouble for something they said, posted or tweeted that was poorly phrased or the implications of which they simply didn’t fully consider. Donald Trump’s recent comments are an extreme example of what can happen if a leader says something controversial about an issue that involves race, ethnicity or sexual orientation. Our business is not political but there are political aspects to our business. Whether you like it or not, employees inadvertently express their political views at their place of work and increasingly, so do customers. Issues like the Confederate Flag or Immigration Reform are hot topics and people hold strong views on both sides. What may seem like innocent exchanges can easily turn into a shouting match... read more

Our Time to Lead

A series of recent articles, research papers, and my visit to the city of Charleston, SC this past weekend, has convinced me that now is the time for our industry to get involved more aggressively to help young people find their place in the world of work. The restaurant, foodservice and lodging industry relies heavily on young people between the ages of 16 and 24 to staff their operations. A recent study conducted by Measure of America and funded by the Conrad N. Hilton Foundation, found that an “astonishing one in seven American adolescents and young adults ages 16 to 24 is neither working nor in school.” That means there are 5.8 million young people who are “disconnected” and isolated from the very people and institutions they need to become productive members of society. One in... read more

Our Multicultural Moment: A Challenge to Executive Leadership

For nearly twenty years, the Multicultural Foodservice and Hospitality Alliance (MFHA), in partnership with our corporate members and media partners, has led the effort to promote diversity and inclusion in our industry. We recognize that building Culturally Intelligent organizations – those that embrace the multicultural community, market effectively to it, and draw talent from it – is good for the industry and it is good business. MFHA has made progress in many ways, and we continue to applaud the and innovative programs that some leading, proactive companies have developed. However, as the 2014 State of the Foodservice Industry Diversity Report confirms, our progress on talent recruitment and career development has improved very little in the past twenty years. Even as we have... read more

And Then There Were Three

In just six months from September 2014, the foodservice industry went from having six CEO’s that are Black/African-American, to just three. I emphasize three because according to the Census Bureau and the National Restaurant Association respectively, Blacks make up 13.2% of the U.S. population and 11% of the foodservice workforce. These numbers suggest, as do the data in MFHA’s 2014 Diversity Report:  State of the Foodservice Industry , that the industry is not developing Black employees for leadership opportunities commensurate with the percentage of Blacks that make up our workforce. The departure of Clarence Otis (Darden), Steve Davis (Bob Evans), and most recently, Don Thompson (McDonald’s), illustrates just how quickly the “complexion” of leadership can change regardless of how... read more

“I highly recommend MFHA’s Cultural Intelligence Workshop. It is a business must to effectively engage talent and customers in order to achieve growth goals.”

Arie Ball
VP, Sourcing and Talent Acquisition, Sodexo

“The MFHA Suite of Solutions and Services are specific to the challenges of the restaurant, foodservice and lodging industries and will help our industry continue its leadership in multicultural awareness achievement.”

Roy Jackson, SVP, Business Development & Industry Affairs Foodservice & On-Premise, Coca-Cola North America

“MFHA offers innovative programs that strategically position organizations to maximize the multicultural opportunities for today and the future.”

Douglas Allison
VP- Corporate Development & Diversity, PepsiCo Foodservice

“Developing culturally intelligent leaders is critical for innovation
and long-term business success.”

James Fripp
Senior Director – Global Diversity & Inclusion, YUM! Brands, Inc.

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