Coffee Shops & Cops – Only a Speed Bump

In the past couple of years, the national discussion about racism has been more widespread and intense than at any time in decades.  Unfortunately, this increased focus has come largely as the result of a series of tragic events, many of which have involved the police. From Ferguson, to Baltimore, to Charleston, the loss of lives has stunned communities and focused the attention of our nation. Time will tell if the current discussion about race will lead to constructive and positive conclusions. Very recently, some news stories have surfaced about a different, though related, situation. There was an incident at a Dunkin’ Donuts store in Hartford, CT where an employee said, in front of a group of customers that included a police officer, that “…we don’t serve cops here.” There was... read more

Business Before Politics

Almost daily, we hear of  public figures getting into trouble for something they said, posted or tweeted that was poorly phrased or the implications of which they simply didn’t fully consider. Donald Trump’s recent comments are an extreme example of what can happen if a leader says something controversial about an issue that involves race, ethnicity or sexual orientation. Our business is not political but there are political aspects to our business. Whether you like it or not, employees inadvertently express their political views at their place of work and increasingly, so do customers. Issues like the Confederate Flag or Immigration Reform are hot topics and people hold strong views on both sides. What may seem like innocent exchanges can easily turn into a shouting match... read more

Our Time to Lead

A series of recent articles, research papers, and my visit to the city of Charleston, SC this past weekend, has convinced me that now is the time for our industry to get involved more aggressively to help young people find their place in the world of work. The restaurant, foodservice and lodging industry relies heavily on young people between the ages of 16 and 24 to staff their operations. A recent study conducted by Measure of America and funded by the Conrad N. Hilton Foundation, found that an “astonishing one in seven American adolescents and young adults ages 16 to 24 is neither working nor in school.” That means there are 5.8 million young people who are “disconnected” and isolated from the very people and institutions they need to become productive members of society. One in... read more

An Open Letter to MFHA Members, Supporters and Industry Colleagues

Dear Members, Supporters and Industry Colleagues, I invite each of you to join me and the MFHA Board of Directors in extending our condolences and prayers to the people of Charleston, South Carolina. We should especially remember the victim’s families, friends, and members of Emanuel AME church. It is moving to see such faith and forgiveness on display in the community during such a difficult time. The killings at Emanuel AME are the latest, and by far the worst, in a series of high-profile tragedies that have occurred over a period of nearly two years. It has become disturbingly common to hear of Blacks being killed or otherwise mistreated, whether by hate-filled individuals, groups, or even officers of the law. I look at these events from the viewpoint of a father, husband,... read more

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